Which insurance companies does Carolina Spine & Neurosurgery Center participate with?
• Medicare
• Medicaid
• Blue Cross of North Carolina
• Blue Cross out of state if processed through NC (card has picture of suitcase on it)
• Medcost
• Rutherford Healthcare
• United Healthcare
• CIGNA (surgeons only)
• Crescent (most plans):

-Appalachian Benefits
-Acordia TPA
-Coresource
-Employee Benefit Services
-Encompass
-Haywood Regional Medical Center
-Mission Hospitals
-Mountain Projects
-Primary Physician Care
-Smokey Mountain Healthcare IPA
-Transylvania Community Hospital
-Westcare
-Western Carolina Health Coalition
-Western Carolina Wellcare

Participation with any health plan is subject to change without notice.

For questions regarding insurance, call our main number at (828)255-7776. Please tell the operator what type of insurance you have and you will be connected to an account representative.

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What should I bring to my appointment?
*Please print forms and fill out to bring to your appointment.
*Insurance Cards
*If you are unable to print the New Patient Packet, please bring a list of medications and emergency/family contact names and numbers to the appointment.
*You must hand carry your X-rays and/or MRI films to the appointment. Do not depend on your doctor’s office or the hospital to send them. Please call the clinic or hospital where your X-rays were taken to arrange to pick them up prior to your appointment.

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What is your prescription and refill policy?
Prescriptions and refills are only issued during our regular office hours before 4:00pm. Pain medications are not refilled after hours or weekends. When you call for refills, please have your medicine bottle available so we can obtain accurate information from you. All prescriptions have a 24 hour turn around period; please call before running out of your medication.

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What are Carolina Spine & Neurosurgery Center’s office hours?
Asheville Office:
Office Hours: 9:00am to 5:00pm
Phone Hours: 9:00am to 5:00pm
Physical Therapy Hours: 7:00am to 5:30pm
MRI Hours: 8:00am to 8:00pm

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How do I get there? Where are your offices located?
Our main office is in Asheville, NC. We also have five satellite offices in Brevard, Columbus, Marion, Rutherfordton, and Sylva, NC. For directions to these locations click here.

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What is Carolina Spine & Neurosurgery Center’s payment policy?
Payment is due at the time services are rendered unless prior arrangements have been made. Co-pays are collected at check-in.

We accept Cash, Check, Debit Card, Mastercard, Visa, Discover, American Express, and CareCredit.

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How do I get disability/FMLA forms completed?
You may drop your Disability/FMLA forms off at the MRI front desk or mail them into our office. All forms will need to be signed by the patient giving us authorization to release information regarding your medical condition. Forms are processed/completed within 4-6 days of receipt by our office. There is a $25.00 charge per Disability form and a $5.00 charge per FMLA form.   Should you have any additional questions regarding disability/FMLA forms you may contact our office at (828) 225-2617.

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What is HIPAA?
The Health Insurance Portability and Accountability Act (HIPAA) was enacted by the U.S. Congress in 1996. According to the Centers for Medicare and Medicaid Services' (CMS) website, Title I of HIPAA protects health insurance coverage for workers and their families when they change or lose their jobs. Title II of HIPAA, the Administrative Simplification provisions, requires the establishment of national standards for electronic health care transactions and national identifiers for providers, health insurance plans, and employers. The AS provisions also address the security and privacy of health data. The standards are meant to improve the efficiency and effectiveness of the nation's health care system by encouraging the widespread use of electronic data interchange in health care.

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